Website and Public Assistant Privacy Notice

1. Who we are and how to contact us

Human Advisor AI LLC operates the Human Advisor AI public website and Ava public assistant experiences. Privacy questions and requests may be sent to privacy@humanadvisor.ai. Compliance concerns and incident reports may be sent to compliance@humanadvisor.ai.

The public website and Ava are intended for adult business users. Human Advisor AI does not collect or infer age through the public assistant. The public services are not directed to minors.

2. Scope of this notice

This notice explains how Human Advisor AI LLC processes personal information through the public website, published articles, public enquiry forms, corporate Ava, advisor-context Ava experiences, related security and delivery systems, and privacy-request channels. It does not govern a separate paid advisory, franchise, employment, vendor, or client relationship covered by another agreement or notice.

3. Information we process

• Messages processed transiently to generate Ava responses.
• Short-lived session, browser, device, network, and security information needed to operate and protect the services.
• Prose-free structured performance signals, such as timing, stage, outcome, and error categories.
• Name, business email, company or organization, optional business phone number, job title or role, location or service area where relevant, enquiry details, preferred contact method, and advisor-page context when a visitor submits an enquiry or connection request.
• Consent, delivery, audit, confirmation, suppression, security, and privacy-request records needed to prove and administer choices.
• Feedback signals when a visitor separately chooses to provide them.

Human Advisor AI does not retain complete conversation transcripts by default. Unsubmitted form values remain in browser memory and are not stored durably server-side. The fields displayed in the applicable form determine the information requested.

4. How we use information

• Provide website and Ava functions requested by the visitor.
• Generate AI-assisted responses and maintain session continuity.
• Respond to enquiries and route an advisor connection request to the destination disclosed before submission.
• Send operational confirmation, delivery, security, consent, privacy, or transaction-related communications where applicable.
• Maintain safety, security, rate limits, reliability, diagnostics, audit evidence, and legal compliance.
• Administer privacy requests, deletion and withdrawal choices, suppression, and destination reconciliation.
• Use a governed sanitized sample for eligible U.S. learning only when the separate optional conditions described below are satisfied.

5. Ava and artificial intelligence providers

Ava is an AI assistant from Human Advisor AI LLC. Ava is not a person, Human Advisor, employee, licensed professional, or autonomous decision-maker. Ava’s image and voice are AI-generated. Messages may be transmitted to approved AI infrastructure and an approved model provider to generate a response.

Provider independent or general-purpose training on HAA production conversation data is prohibited. Human Advisor AI does not claim zero provider-side retention, a specific processing region, or a particular provider treatment unless the deployed configuration and contract support that statement.

This notice does not authorize voice recording, voice transcription, biometric identification, or biometric analysis.

6. International and unknown-jurisdiction treatment

International business users may use informational chat. Human Advisor AI does not retain international conversation prose or use it for HAA evaluation, model training, or fine-tuning in International V1. International conversation content is not admitted to a sanitized sample, evaluation fixture, training dataset, or fine-tuning dataset. Unknown jurisdictions receive this strict international profile.

To decide only whether the optional U.S. improvement choice is offered, Human Advisor AI uses the country of a connection, determined at the country level with IP Geolocation by DB-IP (CC BY 4.0). Unknown and non-U.S. results receive the international profile.

If a visitor chooses to connect, durable storage begins only after the visitor reviews the structured contact and business fields, sees the destination disclosure, and gives separate affirmative lead-delivery consent. If the visitor asks to be contacted, an AI-generated summary of the conversation may be included with the reviewed contact and business information so the selected Human Advisor AI team or advisor can respond. The summary is labeled as AI-generated and is disclosed before consent. No transcript or conversation excerpt accompanies the lead. If the required notice, consent version, destination, or transfer treatment cannot be resolved, lead capture is unavailable while informational chat may remain available.

7. HAA learning, training, and improvement

For eligible United States interactions only, Human Advisor AI may retain a selected, reviewed, and sanitized excerpt after a separate optional affirmative opt-in. Declining optional learning does not prevent ordinary chat or an otherwise permitted connection request.

• Not every conversation is training data.
• Complete raw transcripts are not retained for HAA learning.
• Sensitive information is excluded.
• Automated sanitization and human review are required before retention.
• Brand isolation, purpose limitation, role-based access, audit history, lineage, evaluation, monitoring, retention, deletion, and rollback are required.
• Nothing from a conversation is automatically published or added to a knowledge base.

8. Enquiries, Human Advisor connections, and lead delivery

A visitor may use ordinary chat without submitting a connection request. Lead delivery uses separate affirmative consent after the intended destination is disclosed. Only the visitor-reviewed structured fields are delivered. The browser cannot choose or override the advisor, owner, tenant, franchise, destination, placement, or routing.

Lead information is excluded from model requests, analytics prose, conversation samples, evaluation fixtures, and training datasets. A thank-you or success state may appear only after the server confirms an accepted or delivered outcome. A confirmation page or email does not promise a response time, advisor availability, appointment, service eligibility, or creation of a client relationship.

9. Feedback, marketing, and communications

Feedback, enquiry delivery, learning, marketing, and browser-storage choices are separate purposes. Feedback is an optional action and must not override the learning or retention controls in this notice.

Required enquiry delivery is not marketing consent. Human Advisor AI sends marketing communications only as permitted by applicable law and the visitor’s applicable choices. A visitor may unsubscribe or opt out using the method provided in the message. Opting out of marketing does not prevent service, security, privacy, consent, or transaction-related communications where otherwise permitted.

10. Cookies and browser storage

Cookies, session storage, local storage, and similar technologies may support a requested session, security, preferences, or approved measurement. Necessary storage remains separate from optional analytics, learning, feedback, advertising, and marketing. Strict international and unknown-jurisdiction chat must not create a durable cross-visit advertising identifier.

The separate Cookie and Browser Storage Notice identifies the technologies, providers, purposes, domains, and durations actually deployed. Optional technologies remain off until the required choice is recorded. Browser deletion does not delete server-side consent, lead, delivery, security, or privacy-request records.

11. Disclosure of information

Human Advisor AI may disclose information to the intended Human Advisor or independently owned franchise after the visitor chooses to connect, to service providers acting for Human Advisor AI, and to authorities or other parties where required by law or reasonably necessary to protect rights, safety, or security. Human Advisor AI does not sell ordinary Ava conversation content or include a transcript with a lead; a lead may carry only the labeled AI-generated summary described above.

Third-party services may include hosting, scheduling, email delivery, analytics, model providers, content delivery, and external websites.

12. International processing and transfers

The public website and Ava may be available internationally through jurisdiction-aware implementation profiles. Information may be processed in countries other than the visitor’s location. Human Advisor AI may limit a feature or processing activity when jurisdiction, consent, transfer, retention, provider, or operational requirements are not satisfied. No data-residency promise is made unless the implemented service and applicable contract support it.

13. Retention

These periods may be longer or shorter when applicable law, legal hold, security needs, or the governing client-record policy requires it.

14. Security

Human Advisor AI uses reasonable technical and organizational safeguards appropriate to the processing, including field validation, rate limits, server-controlled routing, access restrictions, separation of brands and advisor placements, audit records, delivery logging, retention controls, and fail-closed behavior. These safeguards do not guarantee that every risk can be eliminated.

15. Privacy choices and rights

Depending on applicable law, a visitor may request access, correction, deletion, restriction, objection, portability, export, or withdrawal of consent by contacting privacy@humanadvisor.ai. Human Advisor AI may request information reasonably necessary to verify the requester, an authorized agent, and the records involved.

Withdrawal stops future sample selection and future dataset admission. Human Advisor AI does not promise that a previously trained model can always be untrained. Withdrawn material is removed from future eligible datasets where technically and legally applicable. If information was already delivered to a disclosed destination, Human Advisor AI will reconcile the request with that destination and will not claim destination deletion until confirmation exists.

16. Information not to submit

Do not submit passwords, authentication credentials, payment-card information, financial-account information, government identifiers, health information, regulated personal information, trade secrets, confidential client records, sensitive personal information, or information you are not authorized to share. If sensitive information is genuinely required for a later service, Human Advisor AI or the applicable Human Advisor should provide a separately governed collection method.

17. Consent and notice separation

AI identity disclosure, the ordinary-chat notice, lead delivery, optional U.S. learning, feedback, marketing, and browser-storage notices are separate. No consent is bundled with another purpose. The browser cannot authorize conversation learning, durable message retention, advisor or destination routing, or other server-controlled identity decisions.

18. Changes to this notice

Human Advisor AI may update this notice to reflect changes in the services, law, risk, providers, or business operations. The published page will identify its effective date and, when updated, its revision date. A materially different processing purpose still requires the applicable separate notice or consent and is not authorized merely by updating this notice.

19. Related notices

• Website and Public Assistant Terms of Use
• Website AI Disclosure
• Cookie and Browser Storage Notice
• Contact and Privacy Requests page
• Point-of-use Ava identity, ordinary-chat, destination, and consent notices